Shipping questions
Know the scope before you ship.
Where is Jetgo Logistics based?
Guangzhou Jiegao International Freight Forwarding Co., Ltd. was founded in 2013. Its headquarters are in Guangzhou, with a branch in Zhongshan, serving manufacturers and exporters across the Greater Bay Area.
What information is needed for a quote?
Prepare the commodity, cargo characteristics, package count, weight, volume, origin, destination and required delivery date. Mention any FBA, DDP, relabeling or COD requirements so Jetgo can match a route and confirm the scope.
Are website transit estimates guaranteed?
Website estimates come from the company profile and are for product comparison. Transport mode, start/end milestones, examinations, holidays, destination and actual departures affect delivery. Final transit and charges follow the written plan confirmed by the team.
How are shipment exceptions handled?
Jetgo’s company profile states a service standard of 24/7 exception response and a proposed solution within two hours for examinations or delays, with proactive milestone updates. Your assigned team confirms the handling and execution arrangements.
Which shipments suit China–Europe rail?
Jetgo’s China–Europe rail service suits Europe-bound shipments seeking a balance between freight cost and transit time. Commodity, cargo characteristics, weight, volume and destination must be reviewed before acceptance.
How do I choose a USA ocean service?
For cost-focused cargo with more lead time, ask about Yantian economy. Compare OA express or ZIM when balancing time and cost. For tighter schedules, ask about Matson. Estimates in the company profile exclude customs examination and require confirmation for the destination and sailing.
When does the air freight clock start?
The company profile separates the extraction commitment after warehouse receipt from warehouse-to-warehouse transit. Confirm the start milestone, flight schedule, extraction definition and final-mile scope in the quote; extraction does not mean the recipient has signed for delivery.
What does the Mexico warehouse provide?
Jetgo’s Mexico warehouse provides storage, relabeling, sorting and delivery, coordinated with freight and local customs clearance. Storage charges, handling instructions, inventory procedures and delivery coverage are confirmed for each shipment and order flow.
How do I request a Russia quote?
Provide the commodity, cargo characteristics, weight, volume, origin, destination and required delivery date. Specify any COD, exhibition, customs or tax-document needs. Jetgo will use these details to confirm acceptance, transport mode, charges and transit.
What should a DDP quote specify?
For a Jetgo DDP quote, confirm origin and destination addresses, declaration information, transport mode and the included clearance, taxes and delivery scope. The written quote should also explain treatment of examinations, special cargo and additional handling.
Your next shipment,
planned with care.
Tell us your cargo, destination and deadline. We’ll help match the route.